Shipping Policy

Last updated: June 14, 2026

At Retro Brim, every hat is made to order through our print-on-demand partner Printful. This means your order goes into production after purchase before being shipped directly to you. Please read the details below so you know what to expect.

1. Order Processing Time

All orders are processed and sent to production within 1 to 3 business days of purchase (excluding weekends and public holidays). Once production is complete, your order is handed to the shipping carrier.

You will receive a shipping confirmation email with a tracking number once your order leaves the facility.

2. Shipping Destinations and Estimated Delivery Times

We ship worldwide. Estimated delivery times below are from the date of dispatch and do not include production time.

Zone	Countries / Regions	Estimated Delivery	Shipping Cost
United States	United States	5-9 business days	Free
Canada	Canada	2-5 business days	$9.99
Japan	Japan	2-5 business days	Free
Australia / New Zealand	Australia, New Zealand	3-5 business days	$8.99
Europe	Austria, Belgium, Finland, France, Germany, Netherlands, Spain, and 32 more	5-15 business days	$5.99
Europe (territories)	Aland Islands, Faroe Islands, Gibraltar, and 4 more	6-15 business days	$5.99
EFTA	Norway, Switzerland, Iceland	2-15 business days	$10.99
Mexico / Costa Rica	Mexico, Costa Rica	3-6 business days	$12.99
Brazil	Brazil	3-5 business days	$12.99
Latin America	Argentina, Bolivia, Chile, and 4 more	8-14 business days	$12.99
North America (Caribbean / Islands)	Anguilla, Antigua and Barbuda, Aruba, and 28 more	3-5 business days	$12.99
Asia	Hong Kong SAR, Malaysia, Singapore, and 35 more	7-15 business days	$12.99
Africa	Algeria, Angola, and 57 more	8-14 business days	$12.99
Oceania	Christmas Island, Cook Islands, and 13 more	5-20 business days	$12.99
Remote territories	Falkland Islands, French Guiana, Guyana, and 1 more	7-25 business days	$12.99

Delivery times are estimates and may vary due to production volume, carrier delays, or customs processing. Retro Brim is not responsible for delays caused by shipping carriers or customs authorities.

3. Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information typically becomes active within 24 to 72 hours after dispatch. You are responsible for monitoring your tracking updates and ensuring someone is available to receive the package.

If you have not received a tracking email within 7 business days of your order, please contact us at support@retrobrim.com.

4. Customs, Duties and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or local VAT upon arrival in your country. These charges are not included in the product price or shipping fee and are the responsibility of the customer.

We recommend checking your country's customs policies before placing an order. Retro Brim is not responsible for any delays caused by customs clearance.

For customers in the European Union: VAT and IOSS (Import One-Stop Shop) compliance is handled automatically by Printful, so EU orders should clear customs without additional VAT charges at the border.

5. Incorrect Shipping Address

Please double-check your shipping address before completing your order. Once an order is placed, we are unable to modify or cancel it. If an incorrect address was provided, contact us at support@retrobrim.com as soon as possible and we will do our best to help, but we cannot guarantee changes once production has started.

Retro Brim is not responsible for packages lost or undelivered due to an incorrect address provided at checkout.

6. Lost or Damaged Packages

If your order arrives damaged or has not arrived within the estimated delivery window, please contact us at support@retrobrim.com within 14 days of the expected delivery date. Include your order number and, if applicable, photos of the damage.

We will work with Printful and the carrier to resolve the issue as quickly as possible, including offering a replacement or refund where appropriate.

7. Order Cancellation

Because orders go into production quickly, cancellations are only possible within 12 hours of purchase. After this window, your order may already be in production and cannot be cancelled.

To request a cancellation, email us at support@retrobrim.com as soon as possible with your order number.