Refund policy

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Refund and Returns Policy

Last updated: June 14, 2026

Because every Retro Brim product is made to order through our print-on-demand partner Printful, we do not accept returns or exchanges for buyer's remorse or incorrect size choices. Please review the product details and size information carefully before placing your order.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, misprinted, or defective, we will send you a free replacement or issue a full refund. To be eligible, you must contact us within 30 days of receiving your order at support@retrobrim.com with the following:

Your order number
A clear photo of the issue
A brief description of the problem

Claims submitted after 30 days of delivery will not be eligible for a replacement or refund.

2. Lost Packages

If your order has not arrived and is considered lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund at no extra cost to you.

3. Wrong Shipping Address

If a package is returned to our facility due to an incorrect or insufficient address provided at checkout, you will be responsible for the reshipment cost. Please double-check your address before completing your order.

If a package goes unclaimed and is returned to our facility, reshipment costs will also be your responsibility.

4. Returns Sent Back by Customers

If you send a product back to our facility without contacting us first, please note the following:

Unclaimed returns are donated to charity after 30 days.
We do not refund return shipping costs.
Size exchanges are not available as each item is made to order.

Always contact us at support@retrobrim.com before sending anything back.

5. EU Customers

In accordance with Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised. As all Retro Brim products are custom made to order, returns based on the right of withdrawal are not available for EU customers.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this window, your order may already be in production and cannot be cancelled or modified. To request a cancellation, email us at support@retrobrim.com as soon as possible with your order number.